j77 Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy describes how j77 ("we," "us," or "the Platform") collects, processes, stores, and protects personal information belonging to registered players and visitors ("you") of the j77 website and mobile application. By creating a j77 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy.

This policy should be read alongside the j77 Terms and Conditions, which together form the complete agreement governing your use of the platform. If anything here is unclear, reach out to our support team before you register — we are happy to explain.

2 What Personal Data We Collect

The personal data j77 collects falls into the following categories depending on how you interact with the platform:

Registration and Account Data

When you register a j77 account, we collect the information you provide directly, which includes:

• Full name
• Date of birth (to verify you are aged 18 or above)
• Email address
• Phone number
• Residential address (city, province, Pakistan)
• Username and encrypted password

Identity Verification Data

As part of our account verification process, we may ask you to provide copies of identity documents. This may include a national identity card (CNIC), passport, or other government-issued identification. This data is processed solely for the purpose of verifying your identity and age, and is stored securely with restricted access.

Payment and Transaction Data

When you make deposits or request withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, or card, we collect the transaction details necessary to process and record those transactions. This includes account reference numbers, transaction amounts in PKR, timestamps, and transaction status. We do not store full card numbers or mobile wallet PINs — those are handled by the relevant payment processor under their own security protocols.

Gameplay and Activity Data

We collect data related to your activity on the j77 platform, including games played, bets placed, game session durations, sports markets accessed, and bonus offers used. This data is used for account management, responsible gaming monitoring, fraud detection, and platform improvement.

Device and Technical Data

When you access j77 via browser or the mobile app, we automatically collect certain technical information. This includes your IP address, device type, operating system, browser type, and general location data (country/region level). This is used for security monitoring, fraud prevention, and ensuring the platform works correctly on your device.

Communications Data

If you contact our support team, we keep records of that communication — whether via live chat, email, or in-app messaging. This helps us provide consistent support and maintain a history of account-related queries.

3 How We Use Your Personal Data

j77 uses the personal data collected for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, contact details
Age and identity verification	Date of birth, identity documents
Processing deposits and withdrawals	Payment and transaction data
Fraud detection and security monitoring	Device data, transaction data, gameplay data
Responsible gaming monitoring	Gameplay data, session data, account history
Customer support	Communications data, account data
Platform improvement and analytics	Anonymised gameplay and technical data
Sending relevant offers (if opted in)	Contact details, gameplay preferences

We do not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated screening is used for fraud or security purposes, a human review is available on request.

4 Who We Share Your Data With

j77 does not sell your personal data. We share it only with trusted third parties who are directly involved in delivering our services, and only to the extent necessary for that purpose. These include:

• Payment processors: JazzCash, Easypaisa, Raast, and card payment processors receive transaction data necessary to complete your deposit or withdrawal. Their handling of that data is governed by their own privacy policies.
• Identity verification providers: If we use a third-party verification service to confirm your identity documents, that provider receives only the data necessary to complete verification.
• Game providers: Game studios whose titles run on the j77 platform may receive anonymised session data for game performance and RNG auditing purposes. They do not receive your personally identifiable information.
• Cloud and infrastructure providers: j77 uses secure cloud hosting services to store and process platform data. These providers operate under strict data processing agreements.
• Legal and regulatory disclosure: In cases where we are required by law or a valid legal process to disclose information, we will comply with that obligation. We will notify you where we are legally permitted to do so.

5 How Long We Keep Your Data

j77 retains personal data for as long as your account is active and for a reasonable period after account closure to comply with legal obligations, resolve disputes, and maintain accurate records. The general retention periods we apply are:

• Account and registration data: Retained for the life of the account plus five years after closure.
• Transaction and payment records: Retained for a minimum of five years in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the account period plus a minimum of five years after closure.
• Support and communications records: Retained for three years from the date of the last communication.
• Technical and device data: Typically retained for up to 12 months for security and fraud analysis purposes.

When retention periods expire and there is no legitimate basis to retain data further, it is securely deleted or anonymised.

6 Your Privacy Rights

As a j77 player you have the following rights over your personal data. To exercise any of these rights, contact our support team through your account or the details in the footer.

7 Cookies and Tracking

j77 uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files placed on your device that help the platform function correctly, remember your preferences, and analyse how the platform is used. The main types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of these without disabling the platform.
• Analytics cookies: Used to understand how players navigate and use j77, so we can improve the experience. This data is aggregated and anonymised wherever possible.
• Preference cookies: Remember your language, display, and game preferences so you do not have to reset them every visit.
• Security cookies: Help us detect suspicious activity and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the j77 platform. We do not use third-party advertising cookies or tracking pixels for ad targeting purposes.

8 Data Security

j77 applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and payment references.
• Restricted internal access to personal data — only staff with a genuine operational need can access it.
• Regular security assessments and monitoring for unusual access patterns.
• Two-factor authentication available for player accounts to add an extra layer of protection.

Despite our best efforts, no platform can guarantee 100% security against all possible threats. If you believe your j77 account has been compromised, contact our support team immediately so we can take protective action on your account without delay.

In the unlikely event of a data breach that affects your personal data in a material way, we will notify affected account holders as quickly as practically possible and take all reasonable steps to contain and remediate the incident.

9 Under-18s and Children

The j77 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, that account will be suspended immediately, all data will be handled in line with our underage account procedure, and any deposits will be returned.

If you believe a person under 18 is using j77 or has registered using your details, please contact support immediately so we can investigate and act without delay.

10 Changes to This Privacy Policy

j77 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we process your data, we will also notify active account holders directly where we have contact information to do so.

Your continued use of the j77 platform after any update to this Privacy Policy constitutes your acceptance of the revised version. We recommend reviewing this page periodically to stay informed.

11 Contact Us About Privacy

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, our support team is available around the clock. You can reach us through the Help or Support section within your j77 account. We aim to respond to all privacy-related requests within 30 days.

For account management, payment queries, or general gaming questions, the FAQ page covers the most common topics. For information on managing your gaming habits and the tools available to you, visit the Responsible Gaming page.